Level 2 Healthcare Support Worker Apprenticeship | South Bank Colleges
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Is this course for you?

Healthcare Support Workers work in a range of healthcare settings, for example in a hospital, General Practice, as part of a community team and in individuals’ homes where their wider team may include workers from both health and social care. They can also be found in social care settings where the scope of the role they carry out requires them to be responsible for a range of clinical tasks. These roles are becoming more common as health and social care services in some areas become integrated or where residential and nursing homes are caring for residents who have health and care needs, are unwell or reaching the end of their life but have not been transferred to a hospital or primary care setting.

What experience and skills will you gain?

Please see some of the knowledge and skills achieved. Note that this is a selected list.

  • The legislation, policies, standards, local ways of working and codes of conduct that apply to own role.
  • The scope of practice, limitations of own competence and who to ask for support
  • The principles of ‘person-centred care and support’, including principles of equality, diversity and inclusion, active participation, consent and choice
  • The principles of a ‘duty of care’ and ‘safeguarding’, including the signs and types of abuse and ways to reduce the risk of abuse
  • The signs and symptoms that an individual is in pain, distress or discomfort
  • The signs and symptoms that an individual’s health and wellbeing is changing and ways to report changes
  • Techniques and principles to perform basic life support
  • The physiological states, their normal ranges and the correct tools or equipment used to measure them
  • The importance of prescribed medication and the limitations of own role in relation to medication
  • The principles of hydration, nutrition and food safety
  • Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role
  • Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed
  • Work as part of a multi-disciplinary team to provide safe non-discriminatory person-centred care and support in line with individual’s established consent