New Student Password Reset
From February 01 2022, a new remote password reset goes live for students. The new system is more secure, is accessible anywhere and does not need you to go through staff to reset.
If you have forgotten your password or it has expired, follow this link to reset.
Your new password will need to be at least 10 digits that include both UPPER and lower case letters as well as numbers and non-alphanumeric characters (@#$%^&). For example, Cl&ph@M$W4.
You cannot repeat a password you have used before but you can add to it For example Cl&ph@M$W42
The new secure reset process needs to be verified through your email and phone number. Currently, these are the ones on your student record. If these have changed or are not accurate, this stage will not work. You can (once your password has been reset by staff) change the email address/phone number on our systems.
You will be sent two verification codes. The first will go to the email that is on your student record, the second to the mobile phone on your student record.
Once you have entered these, you will get the opportunity to reset your password. This needs to be at least 10 digits to include both UPPER and lower case letters as well as numbers and non-alphanumeric characters (@#$%^&).
Resetting your password whilst the old one is still working
Follow this link and log in - or if you are already logged in to 365, this page comes up
Setting up your account
If you want to change the email and/or phone number which receives the verification code then follow this link. Once you’ve signed in, you will get to the page below. Please note that to access this page you need a working password so you may need to ask IT staff to help you reset it in order to be able to change your details for the next time.
